I would like to have a way of an admin to get real time notifications every time a user submits a form and be able to chat with him if desired.
I couldn’t find any suitable example for this use case as:
- I think forms because:
a) the user could be an unregistered user;
b) the admin could be away and as such it should look/work like a form, not a chat;
c) I want to save everything in the database and have different views on data;
- I think channels because:
a) I would like to get instant alert that a form was submitted;
b) I could want to reply immediately and start a chat;
I would like to have some feedback about the best approach, so I would greatly appreciate if someone could give some guiding lines or recommend any blog post/article on this.