Introductory paragraph

At Turn.io our vision is to make effective human support accessible to vulnerable people everywhere. We are expanding our tech support team and we would love to have you join us!

As a Support Engineer, you’ll be embedded within our support team in order fix bugs and improve the experience of our Elixir application.

About us

My name: Nathan Begbie
My position: Head of Technical Customer Success
Company name: Turn.io
Company website: https://www.turn.io/
Company headquarters (country): USA (team fully remote across the world)
Company info and history: Please check some of our ElixirConf talks, like this one: https://www.youtube.com/watch?v=DugOUm9cka8. We have an Elixir backend, and are gradually migrating from a pure React frontend, to adopting LiveView

About the job

Job title: Support Engineer EMEA
Job description: See Job Posting here
Salary range: $3500 - $4500
Qualifications or experience required: At least 2 years experience as a developer with expertise in Elixir, LiveView, Python, Javascript, React, GraphQL, and PostgreSQL or other similar technologies.
What the successful job applicant will be working on: Your day-to-day will mostly involve investigating bugs and solving support tickets and collaborating with the broader team. Ideally you will also assist with documentation and assist in robust QA work

Position on remote work

Remote job: Yes, fully remote
Remote restrictions: Ideally candidate would work within the GMT+1 - GMT+3 time zones
Remote leeway: For an excellent candidate, we might consider someone outside of that timezone, provided they were willing to work the relevant hours.
Any other notes about your position on remote work: We’re a fully remote organisation that tends to have at least one annual meetup. In order to assist with remote work, we do also provide a small monthly stiped to contribute toward a co-working space.

About the interview process

1. Submit your application here for initial screening
2. Introductory call with the team to introduce you to the role and get to know you better
3. Tech challenge where we work together to solve a simulated technical support scenario, for example a client’s ticket about a malfunctioning API

Further info

Apply here: BambooHR
You can reply here or DM me if you have any questions.