florish
Any customer support systems built with Elixir?
Hi! Our company is currently looking for a new customer support system.
As we build our own products with Elixir and Phoenix, we thought it would be nice to start using a customer support system built with Elixir.
A quick search lead me to Papercups, see https://papercups.io/ and An open source alternative to Intercom/Drift/etc for more info. Unfortunately, that project seems to be in maintenance mode for over a year now, which does not make it feasible for us.
Does anybody know about other options built in Elixir?
Without going into too much detail, we basically need an e-mail support system, where incoming support questions can be assigned to a specific person. We do not need other features like live chat and marketing e-mail, it is just for product support.
We prefer a hosted solution and are willing and able to pay for that, but self-hosted options are welcome too, as long as they are still actively maintained.
Thanks in advance!
Marked As Solved
hubertlepicki
My company (AmberBit https://www.amberbit.com) re-built Keeping, and we’re still actively working on it, me personally included too. It’s a support system that integrates with GMail. The back-end is entirely in Elixir (a rewrite from Java), and is Google-certified and has thousands of active users.
Also Liked
CodyD
Hey @roeland - Cody, founder of Keeping here!
We have a suite of features slated for development (likely to come in early 2024), that would include what you describe. We plan on expanding our automations and SLAs to include a “Reply with Template” action that could be triggered based on conditions you set.
As an aside, Elixir (and Phoenix/Oban) has scaled with us very nicely since we launched in 2019 - we love the ecosystem and community!
Cheers,
Cody
florish
Why don’t you build such a system and open-source it? Or build upon Papercups and expand it? Make it more modular?
Hi @regex.sh, thanks for the reply! As we already have a product we are building, expanding and supporting, it wouldn’t be feasible for us to also build and maintain our own customer support system. So it’s a matter of limited capacity (time) and also focus.
florish
Wow, great! Seems like a good fit for us, we’ll definitely give it a try. Thanks!
Other suggestions are still welcome of course 
Last Post!
roeland
Popular in Questions
Other popular topics
Latest on Elixir Forum
Sponsor Spotlight
Supporting innovation across the BEAM ecosystem.
Categories:
Sub Categories:
Forums
Popular Tags
- #ecto
- #liveview
- #troubleshooting
- #learning-elixir
- #deployment
- #library
- #erlang
- #testing
- #genserver
- #mix
- #absinthe
- #remote-other
- #otp
- #plug
- #how-to-question
- #macros
- #postgres
- #channels
- #elixirconf
- #exunit
- #discussion
- #code-sync
- #javascript
- #podcasts
- #onsite
- #dialyzer
- #docker
- #authentication
- #umbrella
- #full-time-contract
- #podcasts-by-brainlid
- #ecto-query
- #elixir-ls
- #phoenix_html
- #iex
- #blog-post
- #graphql
- #genstage
- #ai
- #websockets
- #supervisor
- #elixirconf-us
- #advent-of-code
- #distillery
- #processes
- #api
- #forms
- #metaprogramming
- #security
- #hex
Our Sponsors
Build Elixir applications with speed and confidence.
Supporting innovation across the BEAM ecosystem.
We build reliable cloud platforms for business-critical systems.
Catch errors, track performance, monitor hosts and more.
Error tracking, logs, uptime, and Just Enough APM. Built for developers.
Practical resources that improve the lives of professional developers.
Enabling companies to succeed by building software people love.
The deployment platform built for Elixir: PaaS ease, VPS control.
The team behind Membrane, Popcorn, LiveDebugger. Available for hire.
Courses that'll move you from confusion to "Aha, now I get it!"