fedme
Introductory paragraph
At Turn.io our vision is to make effective human support accessible to vulnerable people everywhere. We are expanding our tech support team and we would love to have you join us!
As a member of our Technical Product Support team you will assist our customers in using our platform, including supporting them in writing code and API integrations. You will also help the product development team fix bugs and improve the experience of our Elixir application.
About us
My name: Federico
My position: Software Engineer
Company name: Turn.io
Company website: https://turn.io
Company headquarters: USA (team fully remote across the world)
Company info and history (how you’re using Elixir etc): Please check some of our ElixirConf talks, like this one: https://www.youtube.com/watch?v=DugOUm9cka8
About the job
Job title: Technical Product Support
Job description: https://www.turn.io/jobs/technical-product-support (or keep reading down below)
Salary range: $3000-3500 monthly (contract)
Position on remote work: Fully remote (GMT+/-4 hours)
Qualifications or experience required: You have experience talking to customers and working in technical support. You have experience integrating with external APIs and know the basics of programming (Elixir preferred).
What the successful job applicant will be working on: Your day-to-day will mostly involve solving support tickets and collaborating with the broader team. Most of our customers are deeply technical so this won’t be a normal product support role as it will often require you to write/debug code.
About the interview process
- Introductory call with the team to introduce you to the role and get to know you better
- Tech challenge where we work together to solve a simulated technical support scenario, for example a client’s ticket about a malfunctioning API
How to apply
Apply here: https://www.turn.io/jobs/technical-product-support
You can reply here or DM me if you have any questions.
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montogeek
This URL returns 404 https://www.turn.io/jobs/product-support
vinagrito
Congrats, you found the tech task
mlen
I’m not the OP but the correct url was easy to find and it’s here https://www.turn.io/jobs/technical-product-support
Also, it’s the 2nd link in OP post.
fedme
Thanks, I have fixed the first link.
montogeek
Maybe it is just me, but the entire website doesn’t load (with or without www):
fedme
Our marketing website (not our app/platform) is hosted on Webflow and they seem to be having some issues these past few days. Hopefully they’ll get those issues sorted soon.
Apologies for that! Definitely bad timing with me having just posted this job ad
fedme
Everything should be back online now, sorry again!
As you can see we clearly need a hand in engineering support
iam_felix
Hello Federico. Is this position still open? I’d like to apply if its still open. Again, how can i reach you? email maybe?
Lemme know.